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  • associate manager-service delivery

    • hyderabad, telangana
    • permanent
    KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLEPerspective ResponsibilityCustomer• Collaborate with internal and external teams to define and monitor service expectations andperformance standards.• Act as a primary point of contact for customer teams for any service management queries(SLA/KPIs)Financial• Monitor the cost-effectiveness of service delivery using SLA/KPI analytics and performancemetrics.Process andOperationsPerformance Management• Define KPIs
    posted 12 march 2026
    KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLEPerspective ResponsibilityCustomer• Collaborate with internal and external teams to define and monitor service expectations andperformance standards.• Act as a primary point of contact for customer teams for any service management queries(SLA/KPIs)Financial• Monitor the cost-effectiveness of service delivery using SLA/KPI analytics and performancemetrics.Process andOperationsPerformance Management• Define KPIs
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