The Role Working across a rotating shift roster (6:00 AM – 5:00 PM), you will serve as the first line of technical resolution for internal users across corporate offices, operational sites, and field teams. Your primary focus will be high first contact resolution, delivering exceptional customer service, and escalating to Level 3 vendor partners only when necessary.Key responsibilities include:Performing end to end troubleshooting across hardware, Windows
The Role Working across a rotating shift roster (6:00 AM – 5:00 PM), you will serve as the first line of technical resolution for internal users across corporate offices, operational sites, and field teams. Your primary focus will be high first contact resolution, delivering exceptional customer service, and escalating to Level 3 vendor partners only when necessary.Key responsibilities include:Performing end to end troubleshooting across hardware, Windows