Key Responsibilities24X7 L1 support Monitor and respond to system-generated or user generated events and tickets pertaining toPSS systems, applications, and services. Prioritize and resolve incidents according to established procedures. Ensure quick incident resolution to minimize downtime and service disruption.Proactive health checks Conduct regular health checks on both application and infrastructure layers. Identify and address potential issues be
Key Responsibilities24X7 L1 support Monitor and respond to system-generated or user generated events and tickets pertaining toPSS systems, applications, and services. Prioritize and resolve incidents according to established procedures. Ensure quick incident resolution to minimize downtime and service disruption.Proactive health checks Conduct regular health checks on both application and infrastructure layers. Identify and address potential issues be